YOU ASK, WE LISTEN

We only accept returns if something went wrong.

If your product was damaged, incorrectly sent, or you experienced any issue with your order, please reach out to us. We’re sorry in advance if that happened — and we’ll do our best to make it right for you!

Just email us with your order number and a brief description of the issue, and we’ll guide you through the next steps.

Visit our Orders & Returns page for everything you need to know to make a return.

If something went wrong with your order, please reach out to us via email at hello@faweofficial.com

Make sure to mention your order number and a brief description of the issue.

We’ll guide you through the return process and do our best to make things right!

Visit our Orders & Returns page for everything you need to know before checkout.

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 72 hours before the track & trace is available. Can't track your package after 72h? Please send us an email at hello@faweofficial.com and we will contact the shipping company.

We'll be happy to welcome you in our community for membership advantages :)

But for regular purchases, you don't have to create an account. However, if you choose to do so, you will be able to access your account faster the next time you visit us, and you will get recommendations tailored to your needs.

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.