SHIPPING AND RETURNS
Shipping to mainland Spain and Portugal costs €3.50, and is free for orders over €35.
Shipping costs and free-shipping thresholds vary by destination, such as the Balearic Islands, the Canary Islands, Ceuta, Melilla, the rest of Europe and the United Kingdom. You can see the full details in our Orders & Returns Policy.
Orders usually arrive within 2 to 5 days.
As soon as your order is shipped, we will send you a track and trace code by email. Please allow up to 48 hours for tracking information to become available. If your package has not been updated after 48 hours, email hello@faweofficial.com and we will contact the shipping company.
You can return an item within 14 days of receiving your order.
To be eligible, the product must be unopened, unused and in its original packaging, with proof of purchase. For hygiene and safety reasons, opened or used cosmetic products cannot be returned, unless they arrived damaged or defective.
To start a return, email hello@faweofficial.com with your order number. Return shipping costs are paid by the customer, unless the item was damaged or incorrect.
Please contact us within 48 hours of delivery at hello@faweofficial.com. Include your order number, a description of the issue and clear photos of the product and its packaging. We will offer a replacement or a full refund.
Once we receive and inspect your return, we will confirm whether it has been approved. Approved refunds are sent to your original payment method and are processed within 48 hours. Depending on your bank or payment provider, the funds may take up to 30 days to appear.
Shipping costs are non-refundable, unless the return is due to our error.
ORDERS, PAYMENT AND ACCOUNT
We currently accept credit and debit cards (such as Visa) and Apple Pay. Bizum is coming soon.
No, you can make a regular purchase without an account. If you create one, you can check out faster next time and receive recommendations tailored to your needs.
Subscribers receive membership advantages.
If you have forgotten your password, click the 'forgot password' link. You will receive an email with instructions to create a new password. Choose a secure password and never share it with anyone.
ABOUT FAWE AND CONTACT
FAWE 2025 S.L. is a neurocosmetic skincare brand based in Sant Cugat del Vallès, Barcelona, Spain.
Company name: FAWE 2025 S.L.
Tax ID (NIF): B23994510
Registered address: Maria Manent 2, 08173 Sant Cugat del Vallès, Barcelona, Spain
Email: hello@faweofficial.com
Email us at hello@faweofficial.com. We reply within 1 to 2 business days.
If you have a complaint, please contact us first at hello@faweofficial.com. You can also file a formal complaint through the electronic complaints book (Libro de reclamaciones electrónico) of the official consumer protection portal.