Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to FAWE.

These Terms of Service govern your use of our website and the purchase of products from FAWE.

Throughout the site, the terms “we”, “us” and “our” refer to FAWE 2025 SL.

FAWE 2025 SL operates this website and online store, including all related information, content, features, tools, products and services made available to you through the website (the “Services”).

Our online store is hosted by Shopify, which provides us with the e-commerce platform that enables us to offer our products and Services to you.

By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service together with our Privacy Policy, Refund Policy and any other policies referenced herein.

Please read these Terms carefully before using our website.

If you do not agree with these Terms, you should not use the Services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you.

To access certain features of the Services or make a purchase, you may be required to provide information such as your name, email address, billing information, payment information and shipping address.

You agree that all information provided by you is accurate, current and complete.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity carried out through your account.

You may not use the Services for any unlawful or unauthorized purpose.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to display our products, packaging, colours, descriptions and characteristics as accurately as possible.

However, the appearance of products on your screen may vary depending on your device, screen settings or display configuration.

Product descriptions, availability and specifications may be updated or modified from time to time.

We reserve the right to discontinue products or limit the quantities available for purchase where reasonably necessary.

All FAWE products are intended for cosmetic use and should be used in accordance with the instructions provided with the product.

Nothing on this website should be interpreted as medical advice.

SECTION 3 - ORDERS

When you submit an order, you are making an offer to purchase the selected products.

An order is only considered accepted once you receive confirmation from FAWE that your order has been accepted.

We reserve the right to reject or cancel an order where reasonably justified, including in cases of:

  • product unavailability,
  • incorrect pricing,
  • suspected fraud,
  • payment issues,
  • technical errors,
  • or inability to fulfil the order.

If an order is cancelled after payment has been processed, the corresponding amount will be refunded using the original payment method.

Please review your order carefully before completing your purchase.

Returns and refunds are governed by our Refund Policy.

SECTION 4 - PRICES AND BILLING

All prices displayed on our online store are expressed in euros (€), unless otherwise indicated.

Prices displayed on our online store include applicable taxes where required by law.

Shipping costs and any applicable customs duties or import charges are shown or communicated separately where applicable.

The final amount payable will be displayed before the order is completed.

Prices, discounts and promotions may change from time to time without prior notice.

The applicable price is the price displayed at the time the order is placed.

You agree to provide accurate and complete billing and payment information.

FAWE uses third-party payment providers to process transactions securely.

We do not directly store full credit or debit card details.

SECTION 5 - SHIPPING AND DELIVERY

Orders are shipped according to our Shipping Policy.

Delivery times provided on the website are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays or periods of high demand.

FAWE will take reasonable steps to ensure that orders are delivered within the estimated timeframe.

The risk of loss or damage to the goods passes to the customer when the customer, or a third party designated by the customer other than the carrier, acquires physical possession of the goods, except where otherwise provided by applicable law.

Customers are responsible for providing accurate and complete delivery information.

SECTION 6 - INTELLECTUAL PROPERTY

All content available through the Services, including without limitation:

  • trademarks,
  • logos,
  • brand names,
  • product names,
  • product designs,
  • text,
  • photographs,
  • graphics,
  • videos,
  • illustrations,
  • website design,
  • packaging design,
  • and other creative content,

is owned by or licensed to FAWE 2025 SL and is protected by applicable Spanish, European Union and international intellectual property laws.

You may access and use the website for personal and non-commercial purposes only.

You may not reproduce, distribute, modify, publish, transmit, exploit or use any FAWE content for commercial purposes without our prior written authorization.

Nothing in these Terms grants you any ownership rights over FAWE intellectual property.

SECTION 7 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, services or features offered by third parties.

These services may be subject to separate terms and conditions and privacy policies established by those third parties.

We are not responsible for third-party services that we do not control.

Your use of such services is at your own discretion and subject to the applicable terms of the relevant provider.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and informational purposes.

FAWE does not control and is not responsible for the content, security, availability or practices of third-party websites.

Before using any third-party service, we recommend reviewing the relevant terms and privacy policies.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify.

Shopify provides the technological infrastructure that enables us to operate our online store.

However, all purchases made through the FAWE website are transactions directly between you and FAWE 2025 SL.

FAWE is responsible for the products sold through its online store, customer service, fulfilment, returns and refunds.

SECTION 10 - PRIVACY POLICY

Your personal information is processed in accordance with our Privacy Policy.

You can review our Privacy Policy.

Because our online store is hosted by Shopify, certain personal information may also be processed by Shopify in order to provide the technological infrastructure necessary to operate the Services.

Information regarding Shopify's processing activities can be found in Shopify's own privacy documentation.

SECTION 11 - REVIEWS, FEEDBACK AND USER-GENERATED CONTENT

If you submit reviews, comments, photographs, feedback, suggestions or other content through the Services, you confirm that you have the necessary rights to share that content.

Where you voluntarily submit content for publication, you authorize FAWE to display and use such content in connection with operating and promoting the Services, subject to applicable law.

You must not submit content that:

  • infringes intellectual property rights,
  • violates privacy rights,
  • is misleading or fraudulent,
  • contains unlawful or offensive material,
  • or contains malicious software.

FAWE may remove content that violates these Terms or applicable law.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

We make reasonable efforts to ensure that the information displayed on our website is accurate.

However, errors or omissions may occasionally occur in relation to:

  • product descriptions,
  • prices,
  • promotions,
  • availability,
  • shipping costs,
  • or delivery times.

Where an obvious error is identified, FAWE reserves the right to correct it.

Where an error affects an order already placed, we will contact the customer and provide an appropriate solution in accordance with applicable consumer law.

SECTION 13 - PROHIBITED USES

You may not use the Services:

  • for unlawful purposes;
  • to violate applicable laws or regulations;
  • to infringe intellectual property rights;
  • to transmit malicious code or viruses;
  • to collect personal information unlawfully;
  • to interfere with the operation or security of the Services;
  • to impersonate another individual or entity;
  • to engage in fraudulent activity;
  • or to misuse the website or its content.

FAWE reserves the right to restrict or terminate access to the Services in cases of unlawful or abusive use.

SECTION 14 - TERMINATION

You may stop using the Services at any time.

FAWE may suspend or terminate access to the Services where reasonably necessary, including where a user violates these Terms, applicable law or the rights of third parties.

Termination does not affect rights and obligations that arose before termination.

SECTION 15 - WARRANTIES AND CONSUMER RIGHTS

Nothing in these Terms limits or excludes any mandatory rights granted to consumers under Spanish or European Union law.

Products sold by FAWE are subject to the statutory guarantees applicable under consumer protection legislation.

Nothing on the website constitutes a guarantee of results beyond the characteristics and claims lawfully communicated for each product.

Cosmetic results may vary between individuals.

SECTION 16 - LIMITATION OF LIABILITY

FAWE shall be responsible for losses or damages where liability cannot legally be excluded or limited.

To the extent permitted by applicable law, FAWE shall not be responsible for indirect or unforeseeable losses resulting from circumstances outside its reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be prohibited under applicable consumer protection law.

FAWE shall not be responsible for improper use of products contrary to the instructions provided.

SECTION 17 - INDEMNIFICATION

Where legally permitted, users agree not to misuse the Services or engage in conduct that causes unlawful damage to FAWE or third parties.

Nothing in this section shall limit the statutory rights of consumers under applicable law.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary.

The remaining provisions shall continue in full force and effect.

SECTION 19 - WAIVER AND ENTIRE AGREEMENT

Failure by FAWE to exercise or enforce any right under these Terms shall not constitute a waiver of that right.

These Terms, together with our policies and any other applicable contractual information provided during the purchasing process, constitute the agreement governing your use of the Services.

SECTION 20 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our prior written consent where such consent is legally required.

FAWE may transfer rights or obligations where permitted by law, provided that doing so does not reduce the statutory rights of consumers.

SECTION 21 - GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and construed in accordance with the laws of Spain and applicable European Union legislation.

Any dispute shall be submitted to the competent courts in accordance with applicable consumer protection legislation.

Nothing in this section shall restrict any mandatory jurisdiction or consumer rights available under applicable law.

SECTION 22 - HEADINGS

Headings are included for convenience only and shall not affect the interpretation of these Terms.

SECTION 23 - CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

  • applicable law,
  • our Services,
  • our business operations,
  • or our commercial practices.

The latest version will always be available on this page.

Where required by law, material changes will be communicated appropriately.

Changes shall not retroactively affect orders already completed unless legally required.

SECTION 24 - CONTACT INFORMATION

Questions regarding these Terms of Service can be sent to:

FAWE 2025 SL
CIF: B23994510
Carrer de Marià Manent, 2, Ba 2a
08173 Sant Cugat del Vallès
Barcelona, Spain

Email: hello@faweofficial.com
Phone: 660 809 617